In addition to help files which come with the
product, and website-resident user guide, customers can use one or more of the following:
- Installation
- Telephone Support
- Electronic Mail Support
- Support Contracts
- Maintenance Contracts
- On-site Training
- On-site Visits
- Custom Software Modifications
Installation
Computer and peripherals are tested at BTE, then shipped to the customer,
where software installation and initial training are performed. The latter
includes system configuration and initial database entry.
Telephone Support
is done over telephone.
It is free of charge for one month after the
date of installation in order to get new customers familiar with the new system.
After that support is offered via one of the available maintenance or support
contracts.
Electronic Mail Support
is done over
electronic mail. It is free of charge for one month after the
date of installation in order to get new customers familiar with the new system.
After that support is offered via one of the available maintenance or support
contracts.
Support Contracts
Unlimited availability
during regular office hours for telephone and electronic mail support, for
a pre-agreed amounts of time. Pricing depends on the size of the system to be
supported and contract duration.
Maintenance Contracts
Periodic data
archiving onto CDs, system backups, and storage at BTE, i.e. off customer site for
security. Periodic system examinations. Frequency of activities and pricing on a
case by case basis.
On-site Training
is available upon request.
Pricing is done on a first day / each additional day basis. Training may be done
at one site, attended by neighboring customers to share the costs.
On-site Visits
are available upon request.
Pricing is done on a per engineer, first day / each additional day basis.
Custom Software Modifications
are available
upon request. Pricing rates depend on the nature of modifications, and amount of
time required to implement them.
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